Last updated: October 13, 2025
We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes your name, email address, password, target exam information, and practice session data.
We automatically collect certain information about your device and how you interact with our services, including IP address, browser type, usage data, and practice performance metrics.
We use your information to provide, maintain, and improve our language test preparation services, including generating personalized AI feedback and tracking your progress.
Your practice data is used to provide insights into your performance and help you achieve your target scores. We use aggregated, anonymized data to improve our AI models and overall service quality.
We may send you service-related emails, including practice reminders, progress updates, and important account information. You can opt out of marketing communications at any time.
Your data is stored securely on Supabase servers with encryption at rest and in transit. We implement industry-standard security measures to protect your personal information.
Audio recordings of your speaking practice are stored securely and are only accessible by you and our automated AI scoring systems. We do not share your recordings with third parties.
We retain your account data for as long as your account is active or as needed to provide you services. You can request deletion of your account and data at any time.
We use third-party services to operate our platform, including Google Cloud (for text-to-speech and speech recognition), OpenAI (for AI feedback), and Stripe (for payment processing).
These service providers have access only to the information necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
You have the right to access, correct, or delete your personal information at any time through your profile settings.
You have the right to data portability - you can export your practice data and progress history in a machine-readable format.
You have the right to withdraw consent for data processing and to object to certain types of processing, including automated decision-making.
If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
We use essential cookies to maintain your session and ensure the proper functioning of our services.
We use analytics cookies to understand how users interact with our platform and to improve our services. You can disable non-essential cookies through your browser settings.
We do not use cookies for advertising or cross-site tracking.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
For questions about this Privacy Policy, please contact us at privacy@preplexa.com